Last updated: 5 September 2026
This is the official Privacy Policy of Global Gym Software (Dhruvika Gymnesium Management Software Pvt. Ltd.).
This Privacy Policy is issued by Global Gym Software (Dhruvika Gymnesium Management Software Pvt. Ltd.) (“we”, “us”, or “our”).
Registered / business address:
S-19 / S-21, 2nd Floor, Dhanlaxmi Complex, Near Arban Pipals Co-operative Bank, Sardar Gunj Road, Anand – 388001, Gujarat, India.
Privacy and data-deletion contact:
Email: info@globalgymsoftware.com
Phone / WhatsApp: +91 9825116855
Website: https://globalgymsoftware.com/
We provide gym and fitness-business software, including our website, web application, Android app, iOS app, messaging tools, and related services (together, the “Services”).
This Privacy Policy applies to personal data we collect and process when you:
This is our own Privacy Policy. It is not the privacy policy of Meta Platforms, Inc., WhatsApp LLC, Google, or any other third party. Those companies process data under their own policies when you use their products.
This page is publicly available, not geo-blocked, and is intended to be readable by people and by Meta’s crawlers, as required by Meta Platform Terms section 4.a.
We collect information that you give us, information collected automatically, information processed to send or receive WhatsApp messages, and information that gym or fitness businesses enter about their members and staff.
When you or a gym using our software communicate through WhatsApp Business Platform / Meta Cloud API, we may collect and process:
We do not receive your WhatsApp contacts list, Facebook friends list, or personal Facebook / Instagram profile data unless you separately choose to share that with us.
Gym owners and staff may enter member, enquiry, and employee data into our software, such as name, phone / WhatsApp number, email, membership package, attendance, payment due dates, diet or workout notes, and photos they upload. In that case the gym or fitness business is typically the data controller of its customer data, and we act as a data processor / service provider on that business’s instructions. We use that data only to provide, secure, and support the Services.
We process personal data only for the purposes described in this policy:
We do not sell personal data. We do not use WhatsApp message content to build advertising profiles or to show ads on Facebook, Instagram, or WhatsApp.
We use Meta’s WhatsApp Business Platform (including WhatsApp Cloud API) so gyms and our own team can send and receive WhatsApp messages. Meta Platforms, Inc. and WhatsApp LLC process those messages to deliver the Cloud API service. To the extent privacy law uses those terms, Meta acts as a data processor / service provider for Cloud API on behalf of the business that is sending the message. Cloud API uses messages on the instructions of that business and does not automatically use WhatsApp messages to inform the ads a person sees.
In line with the WhatsApp Business Messaging Policy, a person may be contacted on WhatsApp only if (a) they have given their mobile phone number, and (b) they have given opt-in permission to receive subsequent messages or calls from that business. When we or a gym using our software collect opt-in, we require that the notice:
Opt-in may be collected on a website, in the gym software, by SMS, by phone / IVR, on paper, or in person. Gyms that use our software are responsible for collecting valid opt-in from their own members before sending business-initiated WhatsApp messages.
A person can stop WhatsApp messages at any time by:
We honour opt-out requests for messages we send. Gyms using our software are required to honour opt-outs for messages they send through the Services.
To deliver a message, the destination phone number, message content, and related metadata are transmitted to Meta / WhatsApp. Meta’s Cloud API documentation states that message data is retained on Cloud API for a maximum of 30 days (for example, to support retransmission), and that user identifiers used as message sources or destinations are deleted within 30 days of the last status update unless otherwise directed. Meta and WhatsApp also keep business-account information (such as the business phone number) under Meta’s own terms.
Please also read:
We share personal data only as needed to operate the Services:
Service providers may use personal data only to perform work for us and are not permitted to use it for their own unrelated purposes. We do not sell WhatsApp data or other personal data to third parties.
You can ask us to delete personal data we hold about you. Meta Platform Terms require us to honour user deletion requests and to explain how to submit them. A statement that deletion is possible is not enough — use the path below.
How to submit a deletion request
Email info@globalgymsoftware.com with the subject line Privacy / Data Deletion Request.
Please include:
You may also request deletion by writing to us at the Anand address above, by calling / WhatsApp +91 9825116855, or through our contact form.
We will verify the request (to avoid deleting someone else’s data), then delete or anonymise the personal data we control, usually within 30 days. We may keep limited information if a law requires it (for example tax invoices) or if we must resolve a dispute or enforce an agreement. If a gym entered your data as its customer, we will also notify that gym or delete the data from the gym’s account as required.
To stop WhatsApp messages without deleting your whole account, reply STOP or email us the number to opt out.
If you use our Chrome extension, you can also stop further collection by uninstalling the extension.
We keep personal data only as long as needed for the purposes in this policy:
When data is no longer needed, we delete or irreversibly anonymise it.
We use commercially reasonable technical and organisational measures to protect personal data, including access controls, encrypted transport (HTTPS), and restricted staff access. No method of transmission or storage is completely secure. If we become aware of a breach that legally requires notice, we will inform affected people and regulators as the law requires.
Subject to applicable law (including India’s DPDP Act and, where they apply, GDPR), you may:
To exercise these rights, email info@globalgymsoftware.com. We may need to verify your identity before we respond. We may not be able to keep providing the Services if you ask us to delete data that is strictly necessary to operate your account.
Our Services are built for gym and fitness businesses and are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has given us personal data, contact info@globalgymsoftware.com and we will delete it.
We are based in India. Your information may be stored and processed in India and in other countries where our service providers (including Meta / WhatsApp and Google) operate. Those countries may have different data-protection laws. When we transfer personal data, we take steps designed to keep it protected in line with this policy and applicable law. Meta publishes WhatsApp Business Data Processing Terms and Cloud API hosting terms that describe how it transfers and subprocesses Cloud API data.
Our website uses cookies and similar technologies to run the site, remember preferences, and understand traffic. We use Google Analytics to see how visitors use the site. Google may process this data under Google’s Privacy Policy.
You can refuse cookies in your browser settings. If you do, some parts of the site may not work as expected. We do not control third-party cookies set by embedded services (for example Facebook page plugins). Review those services’ own policies for their practices and opt-out tools.
Any Google Chrome extension or WhatsApp messaging tool we publish is provided by Global Gym Software (Dhruvika Gymnesium Management Software Pvt. Ltd.), not by a separate “free bulk WhatsApp sender” company. These tools help gym and fitness businesses send WhatsApp messages. If you install a Chrome extension from us, we may collect the login mobile number needed for access. You can stop further collection by disabling or uninstalling the extension. The use of information received from Google APIs adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements.
Chrome Web Store listing (published by Global Gym Software): Global Gym Software WhatsApp messaging extension
Our Services may link to third-party websites or apps. We are not responsible for their content or privacy practices. Please read the privacy policy of every site you visit.
We may update this Privacy Policy from time to time so that it stays accurate and meets Meta, WhatsApp, and legal requirements. The updated policy will be posted on this page with a new “Last updated” date. Material changes may also be notified by email or in-product notice where appropriate. Continued use of the Services after an update means you accept the revised policy.
For privacy questions, opt-out, access, or deletion requests:
Global Gym Software (Dhruvika Gymnesium Management Software Pvt. Ltd.)
S-19 / S-21, 2nd Floor, Dhanlaxmi Complex,
Sardar Gunj Road, Anand – 388001, Gujarat, India
Email: info@globalgymsoftware.com
Phone / WhatsApp: +91 9825116855
Contact form: https://globalgymsoftware.com/contact.html
By using our website or Services, you acknowledge that you have read this Privacy Policy. Related terms of use are in our Terms and Conditions.